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Navigating the world of online shopping can be tricky, especially when it comes to returns. Aritzia, a popular fashion brand known for its high-quality clothing, has a specific return policy that every savvy shopper should understand. Whether you’ve just purchased a Super Puff jacket or a pair of trendy trousers, knowing the ins and outs of their return process can save you time, money, and potential frustration.
Understanding the Basics of Aritzia's Online Return Policy
Aritzia's return policy is nuanced and time-sensitive. For online purchases, you have a 14-day window from the shipping date to return regular-priced merchandise for a full refund. This means the clock starts ticking the moment your item leaves their warehouse, not when it arrives at your doorstep. If you're looking to exchange or receive store credit, you have an extended 30-day window from the shipping date.
Key Return Policy Details
- Refund Window: 14 days from shipping date for full refund
- Exchange/Credit Window: 30 days from shipping date
- Return Fee: $8.00 (plus taxes) for guest checkout users
- Condition Requirements: Items must be unworn, unwashed, and have original tags attached
Sale Items and Special Considerations
The return policy becomes more complex with sale items. Items discounted less than 50% can be exchanged within 14 days, but will only yield store credit. For items marked down by 50% or more, you're entering "final sale" territory, which means no returns are typically allowed.
How to Process an Online Return
- Log into your Aritzia account
- Navigate to your Order History
- Select the items you wish to return
- Choose your return method (mail or in-store)
- Print return label if mailing
🚨 Note: If you checked out as a guest, you'll be charged an $8.00 return postage fee. Logged-in account users avoid this fee.
In-Store vs. Online Returns
Aritzia offers flexibility with returns. Online purchases can be returned both by mail and in-store. For in-store purchases, you have slightly different timelines: • 10 days for full refund to original payment method • 30 days for exchanges or store credit
Special Return Scenarios
Some product categories have unique return rules. Swim tops, bottoms, and one-pieces can only be returned online. Additionally, certain items like bodysuits require the original hygiene liner to remain intact for a valid return.
💡 Pro Tip: Always try on items carefully and keep all original packaging and tags to ensure a smooth return process.
How long do I have to return an Aritzia item?
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For online purchases, you have 14 days from the shipping date for a full refund, and 30 days for store credit or exchange.
Can I return final sale items?
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Items marked down 50% or more are typically final sale and cannot be returned. However, you might get a courtesy exchange by contacting Aritzia Concierge.
What if I received an Aritzia item as a gift?
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Bring the item to a store with the gift receipt or order number. You'll typically receive a gift card or merchandise credit.
Understanding Aritzia’s return policy can help you shop with confidence, knowing exactly what to expect if an item doesn’t meet your expectations. Always check the most current policy on their website, as details may change.
